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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net( s/ S: `9 K. i9 I2 {6 G% E+ p
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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* w& Z3 Q# L+ Y5 HResponsibilities include:
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: v3 C6 f" c) |Working closely with marketing, sales and programmers to facilitate customer system integration.
0 h& e6 B: ^4 tWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
" W8 c+ x- x2 }" _Technical support and troubleshooting of client software implementations and customer issues or problems." ^7 L; D9 G" H7 T
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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Requirements:
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% k( ]0 M% _5 j- J6 s3 _- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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" H# L8 P' J9 s# i* a7 C- Previous software support experience is an asset$ L$ S8 F, |6 E4 r7 l4 @
; e' q( ^; { N( ?- Post-secondary education is an asset
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, q" G( b; h# V- Intermediate knowledge of database and web-based software is recommended( y3 Q! c" x) x. ]# |
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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