Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
# H! |+ p( e- o# F2 J# d4 FEmail: whg7104@whg.com

2 [7 ^  c6 q' Z+ N9 T8 NJob Details
) h0 t& _1 U: A7 jJob Description:
: t7 f9 s; T" F! W$ E) fJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
( \2 Q6 _1 L& Q1 \; A0 o. `•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' l2 V' L2 ^( q•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
- K  w5 [7 x9 W: i$ H6 W•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
5 c! v; q& |* T•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
; u1 j* x9 B) [8 }7 Y, \- T( F•        Attend Cluster meetings.
0 p+ w9 N5 ^  y+ v•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
4 D* t+ C, h8 K. k, ^8 y' B+ ]6 w•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
, H) ^% f/ A4 b* O# C" L8 J+ h•        Any other tasks assigned by the General Manager
$ I' [. e0 ]# j  n+ M1 P& {
! u9 v( F1 M& O$ r) w: i# PRequirements:
5 \' R1 b. B% b- s0 |& n5 x•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
7 j: F; o" U) t$ c- Y• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
: d0 }* _) u+ U2 y• Ability to work within deadlines;
3 u) \- g( c8 y' ^  i# S• High level of creativity and innovation;
7 Q) L# {& a* K+ Y& |• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
! ~4 _% Z! c  x0 J% oBonus Plan: Yes
+ {! N9 t- t0 @( R' x/ lWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
: h; u' @8 i" v# r2 aIndustry Categories:Hotel/Resort
+ }4 y1 W0 _: X$ J7 sPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services