Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
# g, d; Q4 c$ s3 ]. l4 GEmail: whg7104@whg.com
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3 {8 A7 t$ J& T6 S3 y! OJob Details
Job Description:
( ~9 @. w! h4 b& N% K, d0 LJob Responsibilities
) x- g2 z7 i% i2 X0 O$ g1 T) B' }•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
9 H' E! |$ G& z•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
/ h7 O$ c8 p6 @1 r/ K# T1 d•        To maintain or exceed the established standards of operation.
3 H8 X7 L% {7 |; p- V•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
0 z. P+ O; J$ k" f  v•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
, j( }8 e) _: V/ |1 L•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
$ f& u. c) T0 L9 I1 T4 s•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
! `2 {) e+ s( r- P' p•        Attend Cluster meetings.
# F6 A  @. x# _; {: O7 ~- ~•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
. I; ]1 E% U4 [•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
) ]* c9 i' o& X4 E& B•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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" W3 G; p2 x: x, n- SRequirements:
( M% I' [8 C7 G# o3 a•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. \4 q' S4 k# \- f• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
( |9 P- x% m" q, y• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
0 U7 _3 a& ~. ]( ?* j7 B• Proven ability to manage multi-tasked assignments;
6 ]! G! `( O; D% z* b• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

$ ~  [9 N' B9 s; x( b& P* ]8 m$ fAdditional Details
Job Available: Immediately
4 P+ _  `  G8 ZBonus Plan: Yes
! j6 B% W/ T, a0 wWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
% V& S9 L3 E3 o- MManagement Position: Yes
Entry Level Position: No
. x* Z+ K# G8 \2 D) L! I/ EIndustry Categories:Hotel/Resort
2 X, q3 C; c3 j# k& \& ^Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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