Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! f5 r! x- R2 u1 Y8 ~- rDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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) u# ~' L: T9 p" `" e$ W: lJob Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
! \6 Z5 ^5 g7 l2 x, R" j% n•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' U0 B( c1 m8 Y! f7 a•        To communicate effectively with other Departments Heads to levels of business and type of business.
: C! B& Q/ N6 v5 g9 O9 T' M•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
; R* _$ b& l- [, D' S7 q( T•        Weekly scheduling of the front desk staff.
0 c, d+ J/ R! ?•        Manage rates on a daily basis for short and long term.
* O% ?3 k! `# D0 P•        Perform 3 month and one year evaluations and/or when needed.
2 q- _) X& y% E$ S2 U- S•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
2 X) Z$ Y2 b6 O4 O# J- X•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
; y1 L& A, s6 ?1 [•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
  y# e% P* W' s, y; _•        Handle any issues dealing with high speed internet in guest rooms or business center
& I, ]; x- ^6 p4 |0 M•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
( `- _: x, {8 _6 a4 ~* ^•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
" }, E1 d* q; w% ^3 ~• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
! x$ Y: e& r! V- u) h+ `• Background in the development & execution of business and operating budgets;
) c, I2 i7 U1 @- O8 n• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" X% J3 I% ?: s) K1 F0 J1 A$ X& l• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
1 f" M6 c% T3 y8 u; v- I/ TJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
) i; F( b: D1 |Accommodation: No
Management Position: Yes
  {4 ~' v4 P" Q8 ]( @9 Q# hEntry Level Position: No
7 B: ^8 `# u# L7 G1 CIndustry Categories:Hotel/Resort
* I1 ?7 @5 l: U- N. O8 ~2 SPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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