Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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  Y2 y1 l+ G* V, V; k( SJob Details
: p( P( c& Y4 cJob Description:
8 W5 s. v# r# W+ w4 o* w5 \: I8 KJob Responsibilities
0 m1 n6 L2 D8 M" V( y5 N4 h•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
" Q3 n$ V& x. v$ f•        To communicate effectively with other Departments Heads to levels of business and type of business.
3 S8 L9 U4 H9 z: e" `•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
+ i! y! [1 {. I5 \8 \0 A$ J•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
8 }* e: S6 N( U0 Y•        Leading and coaching to provide exceptional guest service.
* V& n; h3 Y; N, X; i•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
: F6 v) Q' n0 G$ f3 O0 ^( R•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ P1 f/ [0 J+ S, y4 i. T9 U•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
7 t# K; H) n" J, A•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
! x% c' C8 A9 S% ?; U3 J• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
  H# ~1 M1 f8 x9 `• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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% ]' b6 N- `% {! I1 eAdditional Details
0 r) q4 M: Q+ }) bJob Available: Immediately
1 s& `# f7 e& J/ xBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
0 _6 t6 T7 Q/ A$ v3 R' VEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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