[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
3 D9 d( c/ U8 a/ n1 S% ]
& n( u3 X8 f% g( M+ l% u: r0 n( m; LJob Description
Position Title:  Receptionist/Immigrant Services Worker
2 |  s% e$ f3 _: n; o! a7 F0 E; uHours of Work: Part-time (21 hours per week)

% u* P2 f- i- G! y$ ]8 sPosition Summary:
5 C) k- j9 }. z. K2 B: Y' CWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

$ e" s- W1 a( p5 O$ z9 aKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
% V- F3 S% h* i1 P9 W" h. m•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
8 [$ t5 ]! _3 \& k7 f% e0 C) n. f•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
" Z, A1 D6 l/ C7 S2 f; i•        Keep the reception area tidy and clean
6 A" S! }7 V+ i0 E# O•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
4 r' f( w+ o5 M8 e# ?•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
8 N. j  @8 Z! d•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
1 C& l  n. N% G9 J* Z) I•        Microsoft Office operation skills- Excel, Word, Outlook
$ x% Y4 Q# X' |: f, m/ f•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  P. h7 \5 \4 l$ F3 j1 i& z: L7 ?•        Ability to work effectively in a fast paced office environment
' O+ p- o3 N0 U, ^•        Knowledge of immigrant services
( g) ?' A+ d4 u' s( v+ P, P4 d
: q+ q3 \% ]$ g# X% Z+ u! `( gQualifications:
+ y0 _1 |3 S& G* u" ~•        2-4 years of office and clerical experience
9 i0 q. _% x# w•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
5 f2 K$ ]# W6 }/ l: J' l
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.