[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
. F/ S3 T" x  x, m4 F0 a+ {Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

+ h  f/ J. F4 a" y7 V# @4 o' CKey Responsibilities:
% C# S$ ~  D& F9 H& I/ J  D•        Answer incoming calls and route calls to appropriate person
. V7 |/ k% @2 H•        Take and deliver messages to the staff of ASSIST
. z" x0 F) `  R•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
4 ?7 X1 ]3 ~' @4 h' [7 V9 X•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
( \1 H1 P! Y: G5 f•        Keep the reception area tidy and clean
; R$ ^3 i8 y0 E% y" F3 {/ U•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
' C) b& x& n/ d7 b•        Perform general office duties as assigned
! {0 G/ l$ K) B: \•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
0 c0 |8 Q, A+ q•        Excellent communication (verbal and listening) on phone and in person
4 k* x7 p; m2 a5 o; \6 T# s•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
# }4 V9 m' O4 [# g) k•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
0 s+ z0 J$ G' K' T% y5 ?; y•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
( v$ K, Z; B3 n8 A: z9 G* x' R: {6 s•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
& {/ B4 C  \( C- L: K/ `•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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2 |2 i3 ^9 F4 ?& L: `/ i$ R& ]2 @Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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4 C3 }" h9 f$ K8 w$ G/ E+ _8 Y  ZNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.