[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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) O, g# a2 b  i" i/ d7 lJob Description
Position Title:  Receptionist/Immigrant Services Worker
7 ], A1 S. s0 GHours of Work: Part-time (21 hours per week)

Position Summary:
, a% w! T% w! P% Q/ {7 AWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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& Y0 c$ {& Z% q+ v( E) XKey Responsibilities:
7 o0 z: \5 M9 ~) @) |) z•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
3 c& m) M% c2 ^7 y! Y•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
5 G7 \: ]6 Z" o( S" i•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
# _: O* B; ]' o+ U1 A, u) O•        Maintain and update the information boards with upcoming events
/ p# c1 K+ \7 f+ Y" _•        Assist the ISP team in reminding clients to appointments of workshops or other events
1 X; }1 j! e7 A" o7 P9 x( X•        Keep the reception area tidy and clean
  B  P% a: v- w; S& ^4 y•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
, ?7 {8 f8 U8 M6 d•        Report to ISP Program Manager
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2 r* u$ o& |& _Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
6 u+ o3 K/ p* q) p•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
5 D( y* X, I. y1 E" y% w•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
- ]  V  G, a# ?* c. x•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
9 _3 u6 z6 B& ]8 ~1 I•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
- V" y4 B% _' L/ P2 v$ L+ [2 A•        Demonstrate workplace maturity and professionalism
# `, I, j- K" i5 L$ b- h•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

2 f1 T8 x; Q1 L" [- J0 n! NNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.