Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

% Z) k9 Z! L+ OJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

/ _5 @1 N5 B% m: ~Key Responsibilities:
* D( _) `6 T+ C# h•        Answer incoming calls and route calls to appropriate person
0 A& t$ L- p  j•        Take and deliver messages to the staff of ASSIST
% j5 z9 `' R1 c4 G6 m•        Welcome clients and direct them appropriately
/ Z7 C) s( C) h" Y4 V3 V8 n•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 F/ }# Z3 t' O% m7 r4 Q•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 J' n- A1 s, m3 h' O•        Maintain and update the information boards with upcoming events
6 h- c3 U) O: O/ X•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
) q& b! k$ K: V•        Report to ISP Program Manager
- ?( A3 ^# R, l  j
2 `5 d8 v  s1 V2 w" TKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
! E5 @2 f7 x/ y: k* G•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
: W& S. f( X7 U* k# B7 M•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
* W7 W" F" R& f1 d/ }' |•        Ability to work effectively in a fast paced office environment
9 m; z2 d1 I1 P/ {7 x0 _1 v7 o•        Knowledge of immigrant services
' N4 @* R8 C# _6 V% v1 f2 X8 hQualifications:
; B5 h0 f4 o! e. K•        2-4 years of office and clerical experience
  b, [: E/ M! l; e) Q, M$ R. D•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
7 l$ @4 a- L. z•        Ability to work well under minimal supervision


; K7 }! o; ^3 h. j( qPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
; k3 m: [  Z0 T) a1 w  P3 [Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
9 {5 h2 f  [, {6 I) Y' ?- K# o1 h+ l谢谢大家。