Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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1 r7 M0 a: ]+ K/ `6 h0 QPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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% T* w& m1 n: |" E4 p9 }% ~5 nKey Responsibilities:
; n7 K) I9 e) i+ `% @•        Answer incoming calls and route calls to appropriate person
6 o! S; c4 v$ I9 N4 j3 _•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
/ @0 w4 }8 f- W( V( F•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 ^% ]/ p" F$ p; r* b•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
  n9 f7 ]! o; A* N•        Keep the reception area tidy and clean
* }' J9 U, y# I: g# G' V/ ?0 k2 g•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
1 L$ g8 p! _9 ~# Q" `" N•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
& o5 \! _/ ]3 }5 h•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
9 C2 {+ p- F+ s- s8 n•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
, l7 r% C- v3 K2 O# ?; i0 \•        Microsoft Office operation skills- Excel, Word, Outlook
. h" z2 r! i+ e5 ~) W0 P•        Ability to address multi-task and set priority appropriately
1 z0 G6 v9 c" u8 h. B•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
1 S6 u5 ?. D' v( x5 u1 UNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。