Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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  o  ~# {; r* ]0 Z% {* z" eJob Description

9 {" m! r! I2 U/ ^  X6 O. ^% `Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

# K8 Z3 F. C% a8 B, f4 DKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
) W* K& g# A8 f$ h% d. p" A% W•        Take and deliver messages to the staff of ASSIST
" _' C% L2 u/ B" m•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
+ Y3 a: Z0 p4 X2 G' F9 ]•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
  H9 Z$ k, U9 s% Z•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

& w# Z# O3 C/ }' m- I: G" L* @0 nKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
; g; h, Y" H8 y$ Z, y•        Fluent in Mandarin and Cantonese as an asset
" ]; g9 m' B7 E•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
" ^, a  S( |+ F. N+ u6 X•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 u- O( {) Z& @6 ?•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
# f2 Q* ^! M4 n  t•        Knowledge of immigrant services
, g  l$ D" N8 @% |( e; FQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
4 G' |: R( k! F' \: F- s- DNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。