Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
/ s. y9 m1 M6 H  LRole/Function:
! K! R7 C% y  ]! sThe Customer Service Representative is responsible for responding to client inquiries both in
, V/ c8 A" I- @. P" g/ u+ uperson and over the telephone while supporting the sales team by building and maintaining
" s2 P- N5 |7 a7 Prelationships with existing customers. Integrity, vision, professionalism and the passion to meet
9 j9 w# q) o% Y: B2 K, ]; ^: V1 M) pclient demands are key components of this position.
, }" H" m1 J4 U: EResponsibilities:
7 d9 b& b5 T" k' x9 D3 u: X· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
0 J& K9 j/ S9 b" H· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
$ g" [" P4 ?* N* ]· Collect payments for cash account orders;
3 d+ r# X+ s' }* u; M; v3 X· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
, p. q% ^( x% ~0 cdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
' b1 ^' e$ i3 I' ]/ C6 Vlasting relationships with customers;
· 3-5 years experience in a similar role;
2 D, h. d9 ]) l& G* F· Exceptional verbal and written communication skills;
/ g/ p- [  V  r0 F1 B/ ]· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
' x* l& S0 T$ {& N" X% I· Excellent organizational skills;
* U2 B/ R' J% {$ e  V/ I1 x' D3 R· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
. m* L4 `) g$ O/ L* z· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
8 f' P  P6 f4 w$ ~· Stimulating work environment.
" n2 I' Z" G2 C% jTO APPLY:
1 w: u  n- \( Y" A$ mKaycan Ltd.
* b2 X( p, v3 S4 y! X# s4 N. M' lc/o Human Resources
Fax: 514-694-2674
" H' R; m7 l/ d: N/ kEmail; careers@kaycan.com
: ^% R, X: E8 C/ ]! l) wWeb: www.kaycan.com.