Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
% E2 c" I1 C$ ]4 {& y7 x. W$ ^* ~immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
3 N' f- v0 _. Z) N' P9 b! J; D! WThe Customer Service Representative is responsible for responding to client inquiries both in
. O5 s6 Y) q; P# T- ^9 M) J9 hperson and over the telephone while supporting the sales team by building and maintaining
+ n! J% A, j: }- [$ j4 l: @7 J1 Vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
7 s4 T( K* `: f1 K6 VResponsibilities:
+ f- t/ {9 k- M7 t" s; P6 U) r$ _· Respond to customer inquiries through inbound calls and busy walk-in traffic;
) b8 }# H, `' X% }, ]* n: K6 u% p· Verify pricing and availability of product;
5 @8 _# R3 }! j+ `2 d% R) F% ^; o· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
5 a6 j5 t8 w2 N0 c2 {/ g; f- C6 ?· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
- B6 e" a! y+ h( w2 P8 L· Maintain customer data and update changes to existing accounts in the corporate
database;
- ]5 H3 o2 P8 P: t" o. s: x· Address client inquiries regarding status of orders, payment, refunds, etc;
9 w( ?, V( ?* J" N. R6 Z· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
7 N# I0 @+ I$ n  u) PQualifications/Requirements:
5 t2 D- p+ `4 n) Z8 T7 E* ]5 L· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
2 w0 w# n1 L6 n4 ~' ?8 E· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
0 }, @) B' Z' M· Computer literate; knowledge of Oracle 12i database (an asset);
: n" ^6 x, e# J4 F: r· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
; }( O+ D6 G# x. m· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
. J. M" H; _% D. U3 R, z4 r3 m" d· Stimulating work environment.
$ u3 P& K- j6 q2 s8 O/ G& x) P& ^TO APPLY:
Kaycan Ltd.
c/o Human Resources
7 x# C1 R% F7 X6 M3 {6 ?Fax: 514-694-2674
/ S5 m* C5 g3 V( n& d6 x/ XEmail; careers@kaycan.com
Web: www.kaycan.com.