Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
7 ~+ r9 v3 N6 |/ kimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
# u0 l, u; F5 M& }* AThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
( C" f1 s" I, krelationships with existing customers. Integrity, vision, professionalism and the passion to meet
  D  Q2 U5 c7 S% m: a+ Cclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
5 A2 j, F/ J2 a' q) |' L, S( q$ R· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
6 V- [7 e- v/ y* k, |( C7 ]! }· Collect payments for cash account orders;
4 B8 t! i+ W$ s5 m$ L· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
' I2 F7 n7 d( p+ L* T/ k' l; xQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
5 n  ]" E0 r! D$ Y· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
3 u& J& ]$ K( k( Y1 L· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
/ z( {* A; h, D4 S, `* a- S· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
' ~9 W4 c+ P% b9 M9 ^6 ?· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
: v0 m! g7 k3 C3 x; \; c3 a· Stimulating work environment.
TO APPLY:
: U( M4 C; Q) E5 v7 D% wKaycan Ltd.
% x7 b% |8 A) u( H! sc/o Human Resources
/ m- [0 d( |1 `7 |1 c% B  B. RFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.