Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
6 z* l+ z) E! L3 t0 y5 o: i3 N4 n•        Answer multi line telephone system
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% r1 I5 ^+ H5 ?Administration:
: Z* m4 ?" g4 p3 w. t9 Q8 J•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
+ ?: T6 u# _" ^& K- R. f: E$ o- [•        Organize and directly support group materials and documentation
% H/ R5 L) v; ?$ n- W2 N7 f" i•        Process payments and complete weekly deposits
( R+ T' i% d. \4 J1 [•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
9 W3 e4 e4 V8 _: e* L•        Thorough knowledge of services and programs offered by the Counselling Centre
9 }* _5 n1 ]( y8 r2 E4 p7 W•        Ability to handle inquiries about programs and services to other community agencies and to clients

  ^- Z' E" }3 m" w. B, U0 aQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
' Z& }! B4 T5 W) V! ?0 _! [•        Proven experience and proficiency in Microsoft Office including ACCESS
4 f: q6 E/ ?8 d5 v2 c8 |5 H•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
& W. X5 L' l1 l- L8 b5 ^1 }•        Knowledge of HOMES database an asset

% d0 t0 z2 D* V7 r5 w1 t# OHow to apply:
Please submit all resumes to the Recruitment Coordinator:
1 x0 m# ~! `0 g+ ]+ T2 @Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010