Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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+ G8 n1 @5 g% ~7 QThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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/ ?7 F0 r( X/ ^/ RJob Responsibilities:
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3 n% ?1 }1 Z3 _% h- ZReception:
( M/ v! K( H+ i* F4 S; T" c  V2 M•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
) ?) ]1 [8 I4 s$ M•        Answer multi line telephone system

: G* i9 C7 ~! V# Q, {' m, DAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
5 W  O6 J( T* J! v•        Input and manage high volume of data
' y. y6 n. ^! E; Z3 I! y- ?•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
: U- I% ^; F5 `' S•        Write and revise business correspondence and forms
1 p2 a* O. ?6 V! d( x$ T( v•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
. _3 h! V: ?6 f- Y( Q8 X' g9 d' a•        Thorough knowledge of services and programs offered by the Counselling Centre
: v$ w# d) h# {/ J; y4 U- q•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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1 |( z* Y" {  l! k% P•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
, t1 `2 X0 O8 \+ |•        Excellent verbal and written communication skills
+ _  l2 @7 U6 B( T- @4 t•        Detail orientated and ensure accuracy in work
# g0 y& ~5 T1 w+ L* _0 v3 h•        Able to interact positively with a diverse population
- q; @. p8 Q/ F' m  L•        Strong customer service skills
+ Y) f: e! F( i- Q2 [7 q•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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9 ^0 J, F, d' W' I2 jHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
" w0 [0 y+ m: ~5 iApplication deadline: October 22, 2010