Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

: Z( V; l) |" g+ g' IThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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- z, ~" N  n' p, }( w4 @Job Responsibilities:
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Reception:
( I; D' s, J% B" A# A•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
7 T5 V: N* h* h8 \# F•        Schedule client appointments and counsellor workloads
; w5 ^% _/ y& K. S" c% c; B•        File and organize paperwork and files related to client visits
5 r* j$ Y4 Z/ f•        Input and manage high volume of data
  h' L7 e- q' b/ Z( r•        Update and maintain databases
•        Generate monthly reports and statistics
; S/ h5 h7 y6 \! U3 G: X•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
8 X  S. O7 h/ m9 }) }+ J•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
1 q1 S  Z9 n9 }: c# o•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

3 a" x, D- }2 y5 U! @' ]•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
' a3 y3 {6 \6 {6 l6 k$ s1 R5 c•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

6 l1 G+ F/ R' e; i: I7 c" QHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
; c6 ^! W" z+ C) m$ a' J6 f6 eFax: 780-425-7467
Application deadline: October 22, 2010