Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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6 c- _$ r- q* n3 DJob Responsibilities:

. d# D/ {/ v/ ?( LReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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% L& l/ x, J3 s: z" c( lAdministration:
& ?. I) \2 L6 p) K•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
5 p. c$ @# M0 x; ?' D•        Input and manage high volume of data
9 H2 B! Z: p$ ~+ F: ]( x9 Q2 M: ^•        Update and maintain databases
•        Generate monthly reports and statistics
9 c$ W$ H7 f3 k8 Z* w•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
1 b4 O. G4 D/ @: m1 W- c•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
+ {7 m0 {% S' E1 `6 f9 n, ^•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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$ p$ F. L" }  Y  fQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
& w, E; W9 Z8 N2 J7 q" ~, J•        Excellent verbal and written communication skills
; X- Z, D) U. g& r9 c- q* Z: L3 g1 R•        Detail orientated and ensure accuracy in work
; }- K; `; H* |6 t( c' ^, Z( [  I•        Able to interact positively with a diverse population
•        Strong customer service skills
: F0 l3 ~1 X& q' w$ V& U9 M•        Strong organizational skills and abilities
2 V4 A" p( a9 e$ b4 W* \•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
. ~5 {5 R. }3 I  c1 b& LApplication deadline: October 22, 2010