Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

, Z4 }* d# ^9 e2 EThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

  o7 A% T; q9 @4 XReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
! P4 B$ y1 r, ~; M( O•        Answer multi line telephone system
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Administration:
. }3 a+ n" F8 U% k: L, r•        Schedule client appointments and counsellor workloads
# K% C& o6 I4 g' A•        File and organize paperwork and files related to client visits
0 N8 k6 Z  d- U( [7 K! a% l$ }•        Input and manage high volume of data
•        Update and maintain databases
: U- R, j! D4 m6 X) l•        Generate monthly reports and statistics
' y/ P( @6 b6 Q5 I•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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" L0 T$ V) [, K% SQualifications:
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8 k; K$ h  v3 C2 o' f2 R" r! F•        Minimum two years experience in areas related to office reception and office procedure
+ Q9 @6 I& m5 s1 v, O; v! x•        Proven experience and proficiency in Microsoft Office including ACCESS
1 M+ a5 _9 N, D+ L•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
1 k+ L% i! |5 z2 v0 e•        Able to interact positively with a diverse population
% D$ Z; l( x0 e) G; V- l) }•        Strong customer service skills
•        Strong organizational skills and abilities
) D4 X, P9 ]! R9 W•        Knowledge of HOMES database an asset
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, f/ t4 n  X/ S' V$ T: Z; MHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
6 B* M7 M) z& ?; sApplication deadline: October 22, 2010