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Customer Help Representative - Edmonton – ADV1474! w8 k( p+ [# ?' T# b( w8 y! v
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About TELUS) ^+ S4 g* E: O+ E; b2 a
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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S7 _! `- q% D1 s, s' l/ G; iKey Responsibilities: T Y5 w$ Q% O: u* _
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/ _2 x6 m5 H. ]We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 1 H) r# X4 P# N; U$ q
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In this position, you will: + z7 C2 b0 a" V9 d, c+ c
, d6 I( S; {) I& @" SProvide service to TELUS customers.
5 B' O3 Z8 d/ [2 F$ }/ E* tIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
8 C: {. J: u5 o2 N" m% AHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.6 ^- g# Z* B: X y3 @
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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. R, O7 d& @( N+ I( n! V k9 f0 M; ZQualifications
* s/ y. L7 i7 aRequired Knowledge:
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: X1 |$ u# J5 u) U ?Technical knowledge of data/IP products and services.0 ^6 |) P& m: g5 G( [- G
Technical knowledge of voice products and services is an asset.
0 t7 B0 l+ a' H8 b P; G& { w( uTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
( E7 D6 U/ m$ F+ N% Y2 |Familiarity with trouble reporting systems is an asset.5 m! o8 p; `4 C
Successful experience in a customer service environment.
" [2 ?( q4 `3 \& |Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:' e8 a0 h p, i4 `
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Must have exceptional interpersonal, oral, and written communication skills.
. n4 O6 m0 T( b! bStrong problem-solving and trouble-shooting skills.' s/ z4 ~+ k$ f6 J- ~" U
Ability to work independently with minimal supervision.$ }0 E8 ^# V, x$ J# t
Must maintain a high degree of accuracy and attention to detail.
, J6 `' n0 K; OAbility to effectively compile and analyze data and make sound recommendations.; s/ K% R) N% i1 {0 L- Z
An aptitude for recognizing and creating sales leads is an asset." d" T' _8 i) H1 i m
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; S1 O7 \3 w# O6 j& g3 g Additional Requirements: 1 x# {1 D2 w, f& h# l0 ^
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Reliability and regular attendance is essential.
. z! v2 c, d8 xMust be able to work in a measured and monitored environment.$ p" E% O$ k! [% G" \8 B5 m& P
Ability to work efficiently in an environment with limited ability to move about.
5 W) D. p0 E0 ~! [) f/ E6 AMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays)." H z- e9 D$ a) {2 ^/ m$ u* |
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.0 w- B5 U1 E2 b6 k
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. i1 m( q, t% A. N7 Z TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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5 P) K- j* B2 i$ ?/ o2 \7 E- SWe embrace change and initiate opportunity
: S$ M' ]5 D) _! e gWe have a passion for growth( |& y; I S8 U. o, i9 V( L
We believe in spirited teamwork7 e" x9 R/ M' F. W- c5 T* e0 r
We have the courage to innovate6 P, D! ]" Z) S
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( A% ]! \; l1 y% q! u v: cAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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