Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS

/ O) m0 u1 |+ w9 i% d- qTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  



' G5 C$ r; n7 D) V7 e  ]3 CKey Responsibilities:
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+ c2 A% q- ]8 S( h( a* ]We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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) d5 z3 I( k/ bYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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In this position, you will:
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% N3 c5 n$ g  ?Provide service to TELUS customers.
: y5 l* f8 U  M# F+ Y0 bIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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- f, i9 Q# H. H' @: u In return:

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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.


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. L- t+ \- K. S* L7 I( F5 r9 ]Qualifications  
Required Knowledge:
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( Q" A2 ]+ D' u$ G( OTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
$ [$ ?. e# L! y1 c2 F/ e  nSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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9 `6 C- |3 n4 K8 k4 c- k1 p$ {2 c5 |Required Skills and Abilities:
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  s' Y( K; z# K/ P' g  l7 R) QMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
, Y1 ?8 Z1 a! q! o. ^Ability to work independently with minimal supervision.
6 r) r5 _- E  N- w* s0 \) HMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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+ Z0 y5 m+ @$ R5 J& ^ Additional Requirements:
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6 K+ q( W) z0 P& E# d# {3 I! IReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
8 m0 X( k7 ]! j: X3 L  g8 _5 W5 xAbility to work efficiently in an environment with limited ability to move about.
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
* j, L+ _/ ~. Y  {The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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, U$ l3 G4 }7 Y3 f& | TELUS Values in Action


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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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4 t) u! I6 B/ e3 }4 PWe embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
% }. f3 c# L' N) x9 N, q% c) ~We have the courage to innovate
  

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

8 h9 z! |# @" G现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了