Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

! T5 r0 i- b: p# dAbout TELUS
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  Q8 X- z5 `6 o7 R" NTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:


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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.



1 {+ I2 J. R  @! i- k: g* MYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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& W! s2 d3 v0 O! k; ` In this position, you will:

0 a' G/ j8 e8 h9 EProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:



; r5 }2 _* [6 I. g% ~9 }You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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1 v" J# Y9 E9 XYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:

+ _/ g8 B3 W! ]Technical knowledge of data/IP products and services.
' l, Q0 f8 f* `/ k! |Technical knowledge of voice products and services is an asset.
( y5 a* K6 \) Z# v; w9 J* wTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 i! U# v8 f! l- b: r' SFamiliarity with trouble reporting systems is an asset.
' {& K* c( A5 G+ _# S6 T6 O) HSuccessful experience in a customer service environment.
+ @+ l* ?% F8 L8 m. xWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:

5 w" X) \, ]$ G: S' s" GMust have exceptional interpersonal, oral, and written communication skills.
% X! Q2 N& i. J+ n$ N  YStrong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
$ w+ h0 ]: l, i$ x1 F" _. J9 TAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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9 R5 j7 O8 @% Q2 e$ V5 xReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
! F( _+ }& k  j4 K9 j1 {1 f# NAbility to work efficiently in an environment with limited ability to move about.
0 m; p! p9 T; JMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
! s+ B: }* s. ]4 h# I1 E5 z3 vThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

7 ]0 w. F5 J- a  l( t1 t4 AWe embrace change and initiate opportunity
We have a passion for growth
# {$ M7 f9 W; K8 ]* r; ?2 tWe believe in spirited teamwork
3 |* ~( O) @3 c$ U0 \6 CWe have the courage to innovate
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  }1 D2 _- h8 ]$ k$ WAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

1 s% {4 y, m$ C+ s7 W6 O/ |4 K+ F0 \现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了