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Customer Help Representative - Edmonton – ADV14745 I* } T! o1 C9 o
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About TELUS% ~+ v* Y+ a, J: Z# l
' A. a9 ^; S3 \ I1 UTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ' R7 j& s2 d. ]1 c# d4 ~# @0 q
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3 E8 w F) V/ m& J/ IKey Responsibilities:4 F. T. F( U W4 q- }' R! S
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: y0 @, D7 B/ E6 E4 H* iWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.9 z# Y" }% J* b8 N- Z
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% j) X; t( b% p0 s$ g/ b9 sYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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Provide service to TELUS customers.5 J1 l7 ?: K- h& } ?
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery$ u6 |1 |6 b# W4 |; M6 z4 ?: ?! T
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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" t+ u$ h1 t+ g In return:
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$ R7 r0 j1 B' X& B; \' eYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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6 ]& k& o% T3 @0 R, B# ]% w0 OYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.7 o" m1 ~6 t$ i% n! R, t+ F
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$ }$ Y2 v2 _# V! z8 z5 UQualifications $ o8 O7 s4 x* O7 Y) q
Required Knowledge: i( q- q* b; }6 u
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Technical knowledge of data/IP products and services.
) c8 g m0 N. _Technical knowledge of voice products and services is an asset.
9 d4 M% g4 W+ t( n5 \; bTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.5 U/ g# ^8 G) b T$ f
Familiarity with trouble reporting systems is an asset.6 E- H P0 u c4 v. a- `. q
Successful experience in a customer service environment.$ K4 H: G6 F; d a1 e. r
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.* U9 o, ?% ~' J7 x! g/ N; D& ?& K
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Required Skills and Abilities:! H8 X9 e. K6 O3 ~" Y" ~1 }" {
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Must have exceptional interpersonal, oral, and written communication skills.; }2 U6 q( @& U! `: o0 o9 U
Strong problem-solving and trouble-shooting skills.
" q, M8 O r: v6 b5 Y# T$ TAbility to work independently with minimal supervision.# V/ W9 k% l3 e/ s
Must maintain a high degree of accuracy and attention to detail.
/ a) o7 I |" N- L! ]1 i1 _6 GAbility to effectively compile and analyze data and make sound recommendations./ ^8 V2 Z# I7 e- ^1 i
An aptitude for recognizing and creating sales leads is an asset.& o0 i6 K; n) G! X) K3 u. W6 s: |& I
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, E/ A; I# z7 p: x+ j& c Additional Requirements:
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# j: {! Z# t. n, ~& h8 nReliability and regular attendance is essential.
, V9 e' l9 ]2 [, O3 _- Z( ?) m" XMust be able to work in a measured and monitored environment.
: `3 W. W. ~3 W8 P5 [Ability to work efficiently in an environment with limited ability to move about.
& c: C1 w' m, A7 p5 S, U3 MMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).1 X. w1 P$ t* Q
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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" b5 k9 ?0 v9 M4 E0 T TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;; B2 s7 ]+ o+ k" B
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We embrace change and initiate opportunity: A; B! J8 X' K' I& F8 Y
We have a passion for growth
' H8 P2 i+ e( M0 H, PWe believe in spirited teamwork
! D2 ]% C- R' e) XWe have the courage to innovate9 q% [, U" A$ M. V
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% i. w9 ~6 V6 `6 y# y+ }At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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