Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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' a* k1 q" H/ G. eAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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Key Responsibilities:
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! W$ V, x: S) ]# a+ ^  nWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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8 t. i: q+ [; I( KYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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2 g( B* ]( K% N* i8 ] In this position, you will:
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Provide service to TELUS customers.
) r& }# U) S7 H- Z) JIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:

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' l' w) z6 ^5 ]0 {) e6 ~1 lYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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" A2 V( ]+ o1 r# R! a  WYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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% y  [! |& H( ?2 ]- Q2 ?0 u3 pQualifications  
% ?6 S/ }1 L( A+ l5 E: {4 bRequired Knowledge:
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2 A- G: `& R% kTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 D: ]5 x3 L4 H  Y- Z6 B: kFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
- l$ L1 x* @3 ^7 E5 YWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
  ?7 _/ O% e9 `8 m- ZAbility to effectively compile and analyze data and make sound recommendations.
, c; U; m( \1 R8 K; a# R* gAn aptitude for recognizing and creating sales leads is an asset.
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% V' e, o* A' I Additional Requirements:

8 ?3 H& p$ b& T3 `5 `2 @+ \  L( Y# lReliability and regular attendance is essential.
0 {9 x; y* M4 A& P1 m+ B1 [Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
6 P2 ^$ Z) _& HMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( b7 w9 V0 g* A$ j( W: D* TThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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- Z5 M2 {0 h* N+ M5 L* q5 U TELUS Values in Action
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$ {- [8 B; W2 NTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
3 r, Y) H3 j! e5 H6 z1 yWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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1 X4 l# V5 u0 j4 K1 O& c# T3 gAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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) i6 [; C  s. S9 O7 y: e+ a$ B; {现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了