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Customer Help Representative - Edmonton – ADV1474
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: p9 R0 P9 S* T9 B4 p2 nAbout TELUS+ m i& _8 \ [# L
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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3 y( h4 Z X8 |) d7 N* @Key Responsibilities:& H0 @; a/ [3 t5 | Z
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% _& _+ e' ]" B- F4 nWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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3 X' P& Y$ B$ T+ ]4 @; X" L$ LYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ; s' g; k- B! B$ J, f
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In this position, you will: 1 s6 R# {8 C( ]/ V8 k8 s( D
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Provide service to TELUS customers.( e4 d" S F3 c) k, t6 {
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery9 O( f$ o8 ?& \4 K& k3 B! ^) n
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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" }* c( z: s: x2 y% y In return:% Z7 J1 B4 ^( \( C$ V0 `8 T
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: D3 C0 V. `2 ~3 [- T. s" d4 VYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.6 s! y% t5 K0 U% ]& ~
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.. S6 ~5 m& q. O: V4 \: ^! m
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Qualifications
! }3 s# v8 o" \( D& t# M4 S1 X# LRequired Knowledge:" X( T7 d3 d5 B. y; t
, F6 v$ h1 S% X7 cTechnical knowledge of data/IP products and services.
9 T- o& M6 M% c: LTechnical knowledge of voice products and services is an asset.' M! P3 O0 ?/ f2 ~' r9 v3 f
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
) L" V' H5 ?$ x! x8 RFamiliarity with trouble reporting systems is an asset.
0 w7 _7 |. Z9 a6 M5 g7 v2 L" PSuccessful experience in a customer service environment.
, { l2 e$ z& Y: }* CWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.# D9 M/ N/ c7 X9 \
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. F7 m5 z7 H* Y1 [ [$ `Required Skills and Abilities:
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5 r0 \" `" v: V M4 u, MMust have exceptional interpersonal, oral, and written communication skills., M2 ]6 ^( F$ Z/ H$ D- r) P8 ^% M i
Strong problem-solving and trouble-shooting skills.' |; y; g* s" {2 k# _8 `" F, F; o
Ability to work independently with minimal supervision.
' ]. I: @8 f" _; ^1 G4 I) rMust maintain a high degree of accuracy and attention to detail.9 r. b: z' o% u4 D7 g& ^6 Z
Ability to effectively compile and analyze data and make sound recommendations.
! n+ a6 ?+ h: ~$ j/ IAn aptitude for recognizing and creating sales leads is an asset.6 t# j9 [: I+ j$ R: g7 a2 p3 G
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9 A2 X) w2 g6 H Additional Requirements: 7 M9 q2 l! N: C* f+ l' a
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Reliability and regular attendance is essential.' B3 ?4 Z0 D: d" Q
Must be able to work in a measured and monitored environment.
. C* F- R) r. _7 `8 H& VAbility to work efficiently in an environment with limited ability to move about.
5 R% w3 l" n$ T) }+ KMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
0 i' W9 C6 _3 F/ c6 D, F7 zThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.8 a$ y/ w) x/ u
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TELUS Values in Action
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1 S% _6 ^% f' y2 r( z9 sTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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' K1 G- f. F) O h9 Y6 XWe embrace change and initiate opportunity+ j t% a& F8 H
We have a passion for growth/ w& }7 j& h' M1 s
We believe in spirited teamwork
, I' J4 O% I; g3 nWe have the courage to innovate
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' f) B1 M" r' F1 d0 ~At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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