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Customer Help Representative - Edmonton – ADV1474
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About TELUS6 B% g3 p; r- ~% u e- l2 a" v) g
! y* b8 P7 n2 k2 [! J( L& wTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. B& s7 E$ E0 y$ l0 _4 W' w8 z
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Key Responsibilities:9 G5 _( t& D' y" N# u
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( d/ r% @7 Q, H+ S* b" C: \We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.- I' Q3 i9 U3 {
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i! y# d. M: J/ dYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 9 `+ b' V, o' C8 F; n
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In this position, you will: " z2 H2 h% l' g c" i% j" I
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Provide service to TELUS customers.% h# C: t: ^- h2 U( g! R5 `5 @0 L
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
) W. R/ Z0 T* m# E$ K2 f8 }, o# h- qHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner+ [2 ^4 {, ]. s
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# J: m3 M0 G+ D {. }% L# p2 K In return:- t+ G- W& J: B" ^! Z
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5 l+ r: d: Q: e1 R* W" `You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.3 h9 W2 ~) G6 ?( R8 l1 J( f( E
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Qualifications ) {$ O' n7 Q: D$ c! n
Required Knowledge:) T" Q1 @0 P" |. N0 H6 p8 l$ t
# @+ S* L- x7 D/ sTechnical knowledge of data/IP products and services.1 k9 z/ y& n6 A2 i4 k+ g
Technical knowledge of voice products and services is an asset.# U# Z4 T- ?5 a/ m7 ]3 E& [
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
! P( Y9 \ V$ ^8 f J6 y- L! IFamiliarity with trouble reporting systems is an asset.
7 S6 T7 W' s8 ]Successful experience in a customer service environment.
9 Q9 d3 l6 q) \/ |8 pWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.& }. |! Q4 }- _4 ~* b! _
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0 r0 r% }" Q/ T0 ^6 A( D# ~Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
% f4 G; R1 N4 ^& t% \/ dStrong problem-solving and trouble-shooting skills.
. y4 J. r- j2 B3 nAbility to work independently with minimal supervision.! m0 _" H# t; [* N W
Must maintain a high degree of accuracy and attention to detail.( D4 V* h( a( o* c; T. B
Ability to effectively compile and analyze data and make sound recommendations.
1 t2 M) ?- h0 l6 N; B1 f' `$ w5 i3 s8 ZAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: : q6 l0 o6 y" n) z
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Reliability and regular attendance is essential.5 w% k( }6 C$ W3 u
Must be able to work in a measured and monitored environment." t# j. t. P( E
Ability to work efficiently in an environment with limited ability to move about.
4 H* W/ g, v6 n% Y! ^$ EMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).; M; S8 l" V( m! y: b
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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! v$ ?" m. Q! M" ` TELUS Values in Action! Z. w( v- ?, t, u
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity4 c4 d& a4 v* K2 j- S# i
We have a passion for growth
: D- L$ e1 O- f3 \# k6 c: dWe believe in spirited teamwork
% ~7 f3 q1 @2 V" Z7 zWe have the courage to innovate- H! Q! c. }6 X$ o' e1 K( m
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# d, }! p) {0 ^* X- ^: zAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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