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Desktop Support Team Leader
% z0 M! I" p1 kSystems Analyst III
Job Requisition Number: 90440
7 n* X2 A- U# {2 u1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
8 g  i* T) Y9 K7 r! ?Work Location: 12th Floor Century Place


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# W6 G& r: z* l' ~; EFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

4 j. U( t( e3 [. M' T1 S· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

! Y$ U( i9 [) [& U( V· Performing quality assurance for work performed, in response to customer requests.

4 x8 x# v. v/ A" G/ n· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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1 g- ?3 D' F# u* ~6 w9 X( u· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

9 `. _# |2 W& L' ~9 `% F· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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5 N( z- G# J: J& J  J- Q. }· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.

" ~2 Z* o+ F# h3 f! e- n9 d· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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- A+ Y; R' a$ dSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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0 p6 b. j3 a' J6 \4 o3 `GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

+ y; P1 j' S; x' Q% KThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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# X8 V( b1 n9 t2 ]% UOpening Date: 十月 27, 2005
( S; E; N6 e4 ~8 ?, `: ^Closing Date: 十一月 07, 2005

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4 o( O* J4 y1 q5 `* pApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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