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Desktop Support Team Leader
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" Q& C$ N; ^3 GJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
# s" T7 r! F3 C" c. N% e* V; k: iCorporate Services - Customer Support
- d1 C* P# Q1 r7 a/ Q% YWork Location: 12th Floor Century Place
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

+ g2 S7 D8 M( W+ K! X/ M2 q· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

; g' Q$ U, h  }· Researching, planning, producing and presenting technical recommendations by formal reports.

; k# u2 r, N, |& M# p· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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) E& l- S( I6 `/ q- AJOB REQUIREMENTS:
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4 c6 t; m. ?: f& h8 g2 ?# g+ n; N· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

! q0 V4 i* B9 d$ F8 E· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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4 d5 f, z7 u0 a' g· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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1 c* m3 F' s7 s# ?# Y" f) U· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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7 }8 _0 g* N) T, o1 U% tHOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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9 f7 V: N. z7 E7 }8 ]6 mSALARY RANGE:

! M- y& I3 ]2 L" U7 A21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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4 ^, ~1 ~) A! L( k% TGENERAL:

3 J, o+ E$ M1 R* ^* `3 yCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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5 Z" N# `8 H2 W% K1 M% TThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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  ^4 O- m9 v* h; s: C' `Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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* a2 u1 Z3 J: jApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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