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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
* L/ y7 s: q( eCSU Local 52
Corporate Services - Customer Support
3 p$ ~7 c' v3 c- @7 `1 w/ z  k. VWork Location: 12th Floor Century Place

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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

  ?7 X" l  ?3 k+ L$ ?" E% N· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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% g0 V/ G4 k! b& v# B· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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9 y. }* t" s+ q: |# |· Researching, planning, producing and presenting technical recommendations by formal reports.

# M6 y5 j' A3 m0 D8 H· Establishing standards, procedures and documentation for the Desktop Support area.
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0 w3 x1 F4 ^4 E( r" f· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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. j6 V. H$ Q3 e" lJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

- v' H% l2 w. y9 n· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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8 l2 z8 e) ]# E2 I0 U. vHOURS OF WORK:
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  q1 i1 N& _: R* \6 Z* ^33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:

1 [% E! ^4 [& Z# x" M9 C8 R21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

( c; [# Y! @) x& d9 r9 XCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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+ g" e# A9 {5 U. s2 GThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
  L0 J- \6 A8 \' u/ m# [  LClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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