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Desktop Support Team Leader
* H9 J+ Y0 M% H! `  M% f* uSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
( ~9 Y$ |1 f! bCSU Local 52
Corporate Services - Customer Support
' q1 E8 R3 B. h' gWork Location: 12th Floor Century Place
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FUNCTIONS:
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) G3 B: l; [5 ]The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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0 c# k$ {2 y  @, |) }2 E# S" P' R4 `· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

% Z; m2 q) H( K· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

* l5 b- \1 \8 r; U· Performing quality assurance for work performed, in response to customer requests.

4 }+ R2 U& Q# S) M, s% S& l· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.



" Y) q1 C% A; v) ~JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

) Z) x8 k- \  u; y7 c) q· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

4 ~/ a* w( a4 Z· Strong technical, communication skills (both verbal and written) are required.
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; Q& M) _4 a& ~  |' n% L$ U. g" I· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

1 k' }5 f1 D& C8 a1 \- Q· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

& O0 f& ?; S) v0 {- Z$ u# @· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

/ R: q& G$ ~# e/ Y, S. Y6 S3 S2 C" u33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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& W5 z) x  z/ H% g  P0 H7 E8 ?SALARY RANGE:

. ?  E! X* c7 k! z  P21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

% a; v7 ?/ y  P) h) oThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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