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Desktop Support Team Leader
0 P7 d: l! f3 N# t2 ^* \% HSystems Analyst III
9 V& X4 R# L% S' ^+ A# Y5 h0 DJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
) C# k$ C1 \/ ?Work Location: 12th Floor Century Place

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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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' l, {. p+ F: U. l" R· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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& o  g9 u1 R' D8 {" I· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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. G6 C: q1 T9 @. }4 S% M. r8 V& jJOB REQUIREMENTS:
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" O5 @( \* P* w8 q; l· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

& ?7 a. L# g" r6 u· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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+ U# ^# Z. G# S- }· Experience in supervision, leading,and managing a team of technical experts is essential.
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  q/ D7 a/ D, \8 v- M& t/ U· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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$ R) v# D9 U/ b" ?/ M· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

) I8 ]5 S7 D' w! Z5 x1 ]; \7 @· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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( i$ e: {) _9 m/ ]HOURS OF WORK:
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6 x, M; A9 v8 y* r& }, R% }$ E33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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GENERAL:

2 V& k8 \1 {4 W5 w/ \* oCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

4 Y( f; W( t0 ]3 @, e: }The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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5 k) J* |4 e: C( m# JOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


1 ?, Z2 o  @) P4 Q% mApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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