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4 Y3 p' K4 f1 G( ]Position: IT Small Systems Specialist
8 ~# p, d. E4 F d3 f) g- s' H, xReports to: IT Manager ; S \/ N. O9 X* d6 M/ f ~
Location: SYSCO Edmonton1 |7 d3 z7 {# j# d& O% R
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Position Summary:4 \8 x# l3 y6 y4 e* L9 z
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting./ X# [% D) j* z& f/ ]0 l
1 ?! K, r G( h2 xResponsibilities:
# {/ J6 c( q% h§ Provide high level of customer service to internal customers$ ~' ^) W1 e* Y! G; E& A
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution M9 o8 e( ^, A }& s% H7 t
§ Hardware and software installation, configuration and implementation
) J0 {0 y$ B0 ~§ Ensure software and hardware standards and other policies are adhered to at all times. `6 g4 v0 Q: i# h
§ Liaise with Corporate IT Helpdesk: A V0 c( C, o' y5 m$ Z
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert5 |) U2 |# p& E7 U( Y( H
§ Develop and maintain good working relationships with internal and external parties
) Q: G5 P9 R* A( r3 U§ Special projects as required
9 W* c* |$ f0 J& p1 @9 k§ May be required to provide after hours pager support for emergency trouble calls/ F7 e1 j* k& U) ] l# ~ z$ H
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Qualifications:
; L2 y# x+ b9 ]5 l4 x§ University or College degree in Computer Science and at least 2 years of related work experience
) W1 F1 Z% z2 G§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
4 d; O) I+ k# }7 K& z; `, x" |$ S§ Fundamental commitment to customer service5 L- n, L! N2 b5 F+ V4 I, W! ~+ S
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
6 s: i: }% E# \3 d' a: u§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
% A6 R }4 l6 G% [+ {; \, t4 g§ Experience installing, supporting and troubleshooting client desktop software8 y8 V* ~6 }8 C r
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems/ {1 z+ U; I! P8 ]7 B) s$ r, u
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Closing Date: September 16, 2005
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' N/ h/ k$ m. g+ Y- p# Q9 W8 WInterested applicants should forward a cover letter and résumé to:
2 I. C( c- L9 Z' ^3 eBeverly McIntosh, Human Resources Coordinator2 [# ~, Q9 Y& Q" ]
Fax: 780-451-3546. J O1 ]; e1 w9 v6 M0 l/ q/ z8 m
Email: HR.Edmonton@sysco.ca
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Position: IT Manager a" {/ ]5 m, B" v" B
Reports to: Director of Finance & Administration
( ^& D; h' R0 W% y7 s% uLocation: SYSCO Edmonton
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8 c, K% C4 m8 w: I+ Q5 [6 P% m! TPosition Summary:* p; r% r R% l) W
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). + J- b X: U2 c& K* Z
! j/ ~$ J; `" [/ H) Q. z4 YResponsibilities:
2 j f3 K% W0 K§ Manage a stable local IT environment
6 P* V- i% t( f1 s8 c' ]6 P§ Manage and coach staff in IT group
+ z7 n5 m8 M0 s6 k§ Oversee and provide small systems technical support3 L+ z: `0 Y- f# w9 W! ^
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives# C5 R0 P ]) I' B" ]' V* n; O
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
1 x8 ]8 a- `2 W8 E§ Hardware and software configuration and implementation6 } S$ g7 O5 B- q- ]
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
" [, ]0 s4 ], i. t8 h§ Ensure software and hardware standards and other policies are adhered to at all times
9 W7 Q; r `0 Z5 d. m§ Perform network administration at the domain level; managing user accounts and network access5 O4 w- d/ h" R6 K4 Z3 q- i+ i
§ Develop and maintain backup and restoration procedures1 Z7 m- M# P6 n8 e
§ Develop and track IT budget as well as IT capital spending plan
& B/ X% e; F0 f3 G8 {§ Liaise with Corporate IT Helpdesk
5 b6 x% |+ K8 x. ?: U§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert/ n" n, m- E# U7 k
§ Provide technical and procedural recommendations to management3 `2 K0 v* C y1 ?8 u7 M! g
§ Manage user ID request and approval process in conjunction with Director of Finance. z& G( ^* V" O: E. l
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
( V' U9 M6 O# E3 N§ Coordinate and support end user training6 Q4 |" b: Z; k/ o \, E' p- \
§ Develop and maintain good working relationships with IT related suppliers and service providers) \# Q0 y" i* r' X9 z# ], n
§ Collaboration on development of internal intranet and external website maintenance. e2 q0 |7 L. K" `% D/ ~
§ Manage all printers in the building
0 ?1 S! U V5 E' ]§ Special projects as required
9 R# L; @7 p% ?7 ?% j0 p/ ?§ May be required to provide after hours pager support for emergency trouble calls: x7 x, o; g8 o; u: @9 `0 G, U
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Qualifications:' ~/ y, l& T2 M$ E$ G D9 b( A0 K, p
§ University or College degree in Computer Science and at least 5 years related work experience
" D! Z$ F E% R1 E$ O, ]; y- X§ Excellent leadership and organization skills8 k, W% t' A* V
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level3 _9 q3 P" E+ i; z G
§ Strong interpersonal skills with the ability to communicate at all levels within an organization0 `- {8 y/ B; q$ o }
§ Strong small systems technical support experience5 @/ j& F2 p% N% R
§ Fundamental commitment to customer service and process improvement+ k. s$ U5 P. r3 I+ {
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues7 N1 ?( x- [" K$ x2 e
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Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:! E/ M( W3 L' Y' R$ z4 _9 K8 G
Beverly McIntosh, Human Resources Coordinator, n) M7 w! n% b0 G0 z/ A
Fax: 780-451-3546
8 a6 i8 z. X3 qEmail: HR.Edmonton@sysco.ca
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