Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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3 w8 S! D  B0 eIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
5 [# o) i- Z) T7 `: P% |8 o•        Installation, configuration and trouble shooting of software for process control
7 M! T! J3 g* S2 O•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
9 R8 ^0 d- O/ i•        Managing customer expectations
•        Documentation of technical procedures
0 [+ r% T# B) ?: a$ N) ?! B; F8 b•        Trouble shooting client network issues
•        Optimizing system configurations  
+ |0 w, t0 P0 B4 \•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
5 I' L. {' Q# c. k•        Communicate and translate client requirements in Mandarin
2 j0 ~8 r$ G4 t0 P4 O•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
$ h  j  b2 L) V9 v; g•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
/ k1 t& ?" _, _8 B7 X" W% C•        Excellent interpersonal and team skills
5 @; }3 I- K* e9 M, b0 d7 `•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
8 m; k. O5 `+ P" K•        Ability to communicate fluently in both English and Mandarin
Experience and Education
/ O0 R$ K6 _  V* }, t2 a0 l•        Technical degree or diploma
•        2 years experience in a technical support role
9 R4 G( M2 J  P  s5 y6 hMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.