Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
$ s: D3 b. K: x7 r' {1 zPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
5 W( V9 P, o* i- L* |•        Identification and replication of software defects  
6 c/ w8 p' v+ X5 i' c•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
8 V; B3 p" B& B1 G+ N•        Trouble shooting client network issues
5 q; w3 e0 @/ c5 N•        Optimizing system configurations  
2 F0 M5 K9 j' C% _1 t. U5 g. b•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
9 ^5 Y& T% ^" y$ b•        System training
•        Communicate and translate client requirements in Mandarin
1 S$ [  n# f2 k4 I' z/ M•        Work evenings as required
& f  n! m5 E/ E' g4 U' l: |Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
+ q# Q9 W! n  T6 j$ }•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
* t$ z1 E$ j" v- E0 g+ D, ~1 P•        Network trouble shooting skills
, o3 k5 ~/ C. p# x! d•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
3 x) W5 D; D7 b$ J$ t6 Q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
$ W! C4 b0 s1 I•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
3 b' w( b& K7 X  O2 ^* L( QExperience and Education
/ U% a0 R; F! l, p% B" ?% T5 f6 z# R•        Technical degree or diploma
' |9 i% e% N9 G: ~•        2 years experience in a technical support role
+ B* r7 W4 a. N) HMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.