Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
( c. h4 d; a( C0 QContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
6 O0 a, ]" |9 e- p) T7 Q•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
: y$ x. h4 z3 Z/ E•        Managing customer expectations
•        Documentation of technical procedures
7 J& o* R: q1 e! N( V, D•        Trouble shooting client network issues
" Q' H; D. Z" U7 V4 a•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
# \, Z7 D  J$ ^1 ?•        Site services worldwide
•        System training
+ q6 a) f: P2 [( u6 X•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
1 y0 F; Q- p+ X0 p! eSkills and Knowledge Required
•        Customer service skills
3 ~7 k: _6 ~, ]- _4 o+ m) Z•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
2 V: Y0 s( z( s" f! M•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 g& B9 h: C6 N- G4 I* _" @•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
2 z, ^) D; G: iExperience and Education
' [! D- q" b' _0 O$ V•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.