Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
7 T  O; Y4 ?0 q! ~Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
- N  N" p4 \8 X$ v$ m) R
8 u+ F' |) G7 H( L& C1 O: O. PIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
/ a7 H. Y  {6 b% i6 Q•        Phone and e-mail support for internal and external clients  
: g) P# _) h2 F) l•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
- F7 W7 B3 @6 @9 ~0 ~$ L•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
& ^8 ^+ M0 j$ |9 J( f+ }5 I•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
4 z! S0 v/ G8 f9 O•        Customer service skills
1 |( s0 [" E2 H4 X* ]4 w! ~' N•        Technical writing skills
•        C++ development skills
0 z7 |1 q0 T0 |/ r- O- Y•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
3 R2 l: r5 `, w7 N" C$ M+ F•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
  g1 p' Q, P1 V! h•        Ability to communicate fluently in both English and Mandarin
5 B" }7 r$ l5 v' ^0 ^. zExperience and Education
0 r7 e0 M/ a4 o6 J+ N  m•        Technical degree or diploma
•        2 years experience in a technical support role
7 T& u  X: O8 _) _0 k( _+ t9 KMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.