Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

$ I. h1 N2 j6 C$ V! ~, g! A$ [
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

. t, x+ {9 {) W+ w' s) m6 Q8 LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- W9 E9 A0 L/ K4 p6 T& u, |6 {•        Installation, configuration and trouble shooting of software for process control
+ j* `8 K  S* {4 o# D•        Identification and replication of software defects  
8 a; }7 F' M: R! o4 g" `: ^; q•        Phone and e-mail support for internal and external clients  
5 j# h2 h7 U# ~0 R. e2 ?, X•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
2 q4 w5 H6 ~3 g) v$ @$ V: d; {•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
5 V6 b: L6 Z% l% s6 r  v•        Responsible for maintenance of internal ticketing system
% A) c7 Q, G, B* u  C' v# p•        Involvement in the development and design of a trouble shooting tool for client.
/ I+ Y3 A  {+ p- l  }•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
" f% {8 U: r$ S•        Customer service skills
8 a& M' o: Z4 ^•        Technical writing skills
5 o' u* ^- K% v# w. g% H( o•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 m" F7 K/ J7 y1 V5 K! R•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
) Z* _# `. A( n, O; k•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
0 |8 B* {4 @( {7 d0 X•        2 years experience in a technical support role
8 X/ }( Y* \6 Y, o5 D0 H( L; KMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.