Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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% t* U+ |4 t1 jTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* h4 D; j! |2 [Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
6 \9 ?% R! f1 J. N, M•        Phone and e-mail support for internal and external clients  
) q8 H7 M( Q5 Z! {0 h1 q' s•        Managing customer expectations
  u1 `1 m8 p* k0 Q' }6 Q•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
9 ~" M' J# }, k2 r1 l3 ^; S•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
2 p  ]' G" k+ W/ l6 I% |•        Site services worldwide
•        System training
) V/ w% g% {# l5 E& L% ^; g& ?•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
+ Q& @! Z/ H7 R) w# n: y4 \Skills and Knowledge Required
$ K8 h7 K2 @3 |/ h! N2 ~•        Customer service skills
•        Technical writing skills
$ j' `2 H, a3 x+ B. o) q5 F& h; O•        C++ development skills
9 z  q0 H1 k5 _1 k, o•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
/ D4 [6 {) K( x# C% M8 V•        Comfort dealing with multiple and varied assignments
/ F$ a) ]# I3 s9 x& }5 g& Y" ]6 ^•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
$ [  t/ S! X1 Q; Y/ {3 ]•        2 years experience in a technical support role
7 K* V) f- Q" k" {* I% }5 gMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.