Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
# U  @3 I8 U0 A- u3 z" g' {Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
3 R  u" T- g1 J( I6 ]. o* K
' \1 }+ s" T, @. h5 `& YIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( s! [5 \: ?- w5 ]Position Responsibilities:
% U4 y2 ?! R' I•        Installation, configuration and trouble shooting of software for process control
% A& H6 a$ G+ b•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ }, A* Q3 E: S  D•        Documentation of technical procedures
2 A' ^$ h' W! X8 y2 ^1 F•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
( {9 k. Q5 @1 J" x•        Responsible for maintenance of internal ticketing system
5 r$ I8 E1 \, ^. d* S" r4 ]3 S3 e•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
% `2 b8 y1 V/ G+ u. x: X( s•        Communicate and translate client requirements in Mandarin
3 U- w8 S9 z2 {, ~' ]•        Work evenings as required
Skills and Knowledge Required
* P% Q# u$ K- K7 s- n. w•        Customer service skills
% v& |% m0 t2 v3 p% v•        Technical writing skills
2 q7 [1 `# v, C•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
$ \. l  e, _( i( s/ o# h•        Excellent interpersonal and team skills
) N; f6 d) ^  v& l. f' g•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
: M4 L, s6 H7 z& D) V( {/ i( W•        Ability to communicate fluently in both English and Mandarin
Experience and Education
3 N# s. k# e$ R( l2 i9 e4 [; g) ]•        Technical degree or diploma
" W$ ?: l% S, t, G! H•        2 years experience in a technical support role
: w# z! h1 q! {3 kMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.