Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
' n8 M  y7 ?0 j" Y* Q. A1 lContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

* f6 N3 n: K- A3 I% @. UIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
0 Y: B# t! N/ c# oPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
! N3 k3 m. P2 B# V: E. `! C1 V•        Identification and replication of software defects  
- R( g' [) q" t% S0 E1 P7 c7 n•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
8 H+ z% L: ?2 W- t( d/ _7 @•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
6 p+ ?5 ?1 V$ n( f! Z5 j, f3 F6 ~: y•        Low key software development tasks (not a requirement)
3 O' W; {$ ?& W2 w( L+ I•        Responsible for maintenance of internal ticketing system
: g5 Q6 _! o: b, E' k! H) N8 b•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
( Z% [2 T8 r# p8 [; @•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
2 B8 \3 D3 c* X  D3 k4 g- c1 v& q* vSkills and Knowledge Required
•        Customer service skills
8 b% q/ H9 F8 i; a" M8 ?6 v( H$ f•        Technical writing skills
8 ]2 u2 c4 p5 I7 V3 c, U  ]5 X•        C++ development skills
2 d' u. J6 F) t2 L- W•        Software Trouble shooting skills, or the ability to recognize external issues.
. W3 j9 t, J& V  [: w•        Network trouble shooting skills
•        Excellent interpersonal and team skills
% Z1 M9 r4 T% ^, N) ~•        Comfort dealing with multiple and varied assignments
  Z, J8 g4 Z0 w/ Z) q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( H" k# F$ M' m7 |•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
  f* n' u2 w7 q* F2 M+ z! I+ w) _6 HMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.