Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

: _$ C$ i) M& HOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
& R* w1 h+ @' V8 F•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
5 L- I5 E4 d' I+ ?. D! _) Z•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
% @, B( P- U! Q( l: G' D) b9 M•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
+ h8 g0 R) L% }$ h6 b•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
/ W8 L# z) P! O9 T$ ]% R•        Opening and closing of The Business Link Office
4 m' a6 e' ~9 K+ Y4 P; g& t•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
( z$ _: j4 Z0 Z1 E2 B•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications

Education and Experience

2 h4 t3 q' e, B$ z! C•        Minimum 2 years of Customer service experience
. o& M, e( }1 B9 p  v5 \3 `. n. I•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

/ \  j& W+ T  B7 USkills
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5 Q- W) r* Q& m        Strong work ethic
) v2 D* Q. A$ _; P: D        Professional, diplomatic and  self-starter
( n. c% A9 l& o+ V; t1 ^1 |        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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2 U7 l, X" [* i# P, PThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.

2 n) F: c. v. w. {0 G, S7 t/ hIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

; u4 j$ E* n' j$ s" `  C$ bKevin Ramnarine
" U- P+ |1 l5 Q7 v. q, E$ NThe Business Link                               
( \) T# \* G6 P: e100 - 10237 104 Street NW
* [% q: }2 B3 ^) l4 aEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca