Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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* r8 N! T$ e' o% \- g) h5 jOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

5 `' L# _1 i1 I! d9 _6 ]( w3 H" ^We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
: V# M; _& p& Y5 n" {3 }# Y( c+ ~•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
, L# P' t( w8 V% |4 I2 q•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications

5 F# F. T6 f6 N( j  V; I2 c% LEducation and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
9 y) W* i7 a" k1 [3 ~$ V, s- I•        College Certificate or Diploma in related field.

Skills

        Strong work ethic
        Professional, diplomatic and  self-starter
# t. g0 {9 J6 A6 ], w        Strong proficiency in MS Word, Excel, and Outlook
8 P1 V4 A  r/ s7 ?        Problem solving skills to define problems and recommend practical solutions
% q' f' J! z$ |5 l$ C9 @3 O' `        Ability to effectively communicate and build relationships at all levels of the organization
1 d5 a9 H* j' ~# @% M% U        Strong organizational skills with multi-tasking abilities
' z" a3 l2 B3 J8 s' ^$ Q        Continuous learning is essential to perform job effectively

# A/ H4 Z1 [+ |0 Z# M0 u) u; C1 N0 kA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

$ J$ M/ \: h4 y$ |Final candidates will be asked to undergo and successfully complete security screening.
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) J) j# w9 z1 ^9 |: F2 ^2 FIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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7 O6 F; x8 ~) c  I! `Kevin Ramnarine
) j6 l# q6 {; h6 MThe Business Link                               
8 O1 V4 _6 p* K1 E7 \100 - 10237 104 Street NW
  J1 d) X1 P- \5 H; t. U1 yEdmonton, Alberta
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& E, t3 `; p0 j: G+ i9 t  a( YE-mail: kevin.ramnarine@canadabusiness.ab.ca