Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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# ?* w3 A; J3 S4 mOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

0 W4 v6 L  r; C, y/ WWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

% N* F  j  R& {7 g6 XPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
) \" ]2 t: o. q•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
' a7 @/ x' T9 d' h3 I" }•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
$ e7 R( `5 A6 z4 w6 v•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
5 Y. O8 K9 L' z•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
) G6 _: N9 R+ ?0 t. }) ^•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
1 X- a7 C* j, @. u3 \% r$ ]* o•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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( U# i# B. U, ]Qualifications
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. F+ @6 j4 U; _  _% s; ^5 LEducation and Experience
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8 ?9 T& Y2 \* d# @8 h" Q•        Minimum 2 years of Customer service experience
% s" X, Y) \7 w+ i9 |; l" L•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

' b  \5 M! Z( @6 F0 S' W        Strong work ethic
6 D/ ]$ j9 f4 A1 |* k  o, ~        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
0 w) ~& c3 I% e4 g) E" X        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
# B; p$ @5 M( W. _. J        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

8 `6 N& H. W! y7 AFinal candidates will be asked to undergo and successfully complete security screening.

" X5 }$ @" k- b* DIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
7 G: n% U- `; L( y: O1 {The Business Link                               
+ _2 a3 L' }% l7 v0 [% b! s100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca