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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 O$ ?& B  L% K. P

/ y) S& d# J  G; M8 [: y6 V' kIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................* Y8 a0 }8 U2 W' q* r( i

. j) g( M6 E3 T9 |0 v" l* e9 ZOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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9 O  c) M7 v/ W% _Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES./ q0 R. f  z& v5 M6 C" R. L" e
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 R5 U& b/ J8 t$ m

. E$ c4 r* \+ F7 o4 w3 fLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 I# k: b. p/ ]

7 S% d5 ], I5 L( _% A+ p5 M2 YTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% V* T- X$ f0 \( l8 t) l( Z% j# {

2 u2 ?; L5 G( }4 F, Hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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% ^* @5 B. }7 q5 B2 ]/ Z, Z. G' K$ Iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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& a$ W1 T  J3 t3 U2 I1 ?$ lISSUE FOUR:BMO, Z7 T3 T% i9 W$ M+ t. |6 l: ~

8 s; g, ]. m. E3 ^* P& Y. SBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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. P; R* k$ J6 L! [I really learn so much NEW today...................
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! @6 l# }, ~& i4 a% k1 W5 kHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' S2 e# _! }% ^2 f% B! N- d所有UPS的良好時間規定,在這邊都不管用。
1 F1 @) E7 f. q$ g& W8 ]0 X因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
" g6 R% v/ `: K, n# ~8 q; v剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!$ H$ Z$ I5 @2 ?
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# {- Y. K; m5 @& `
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
/ l+ C! z! p: h$ _9 A6 ]+ e後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
% P& F1 j% l7 l4 g- d4 Y" t8 ?8 ?有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' H" [  Q# p& Z' |Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!  R! C: m* F, c5 W3 i6 F) j- u7 a
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
) {2 w) G" Y* k: L7 O& w: N再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
- V  i' `3 \* l( y8 w- W9 ^就是這邊的郵寄服務是一個nightmare" [' X5 M( E0 \7 S% H
這件事情,應該大家都有經驗吧!* I: G/ t* K5 i+ l9 A
對我來說,這是在Ft. Mcmurray最不好的經驗了!) n: ~3 v/ k% _; P  f/ Z6 d2 t) l6 D8 x5 y
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: S, [5 }; `- ]5 i) s/ v, q日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
: c1 _4 q1 \$ o: Q- i: l8 k: I所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 S* I: |6 ^6 w3 Q% \4 r1 G& Etake it easy
" t2 Q! b( j- w6 elife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
* q" d3 O9 K* O+ x7 z2 |Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" e# B/ _: N6 b. U& ^. g
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以速度慢 逐渐被淘汰 -效率低
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$ J- p+ h4 b& I$ o3 b8 {
7 ^/ D/ z# D. s: L想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商& e0 z& f5 }! O1 p3 Z* d  g
服装批发-上海919服装批发基地
9 N( c; h9 e* `& A张力仪-专业生产张力仪
8 D1 u: j! @9 Q: O% q1 C  c服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" {+ b/ O6 T( }3 c  Y% r# U2 q  }1 M
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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