爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2958|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
1 b. @$ c5 D7 K8 X, X' H: C
$ x5 G  A0 j9 m& i! HIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
' i- x7 ^- L. x! q
* }6 Y* c6 K1 [/ _- B- fOK,,,,,,,,,,,,,,,,,,,,WAIT....................
/ b" Z5 D$ D3 b5 y
7 k, B# j+ _* m3 f/ R+ I- O9 oISSUE TWO:FIDO.......8 k7 l: F5 B& J+ k; Q
' a. s8 }7 p) D4 L
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 ]  z0 V/ \/ F" Y. \, j6 |9 I: ^

2 H3 x& I5 E$ x1 G. |Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.. S% Q; f0 J1 G: P  f( W

  O' D1 z$ f- }1 [BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
1 |7 @  Z* \& {# u* M* f1 t6 ]3 C  Z6 a2 @- T4 E1 t; ?7 E
ISSUE THREE:UPS
  ~: C* b+ P% t3 {/ M+ S: D2 S  K& L$ x9 j7 G
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
! r0 D: P* p( Y4 B4 n, g. W
* T" w  X: O* W$ ~, ~+ O" r6 J: qLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 \/ f7 D5 `( o% F- N5 H" t" G' h

/ H( _% ]5 C0 V) j- t- B$ HTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
8 S3 _5 p) R3 \/ L, f
1 H/ l' \( y$ Sat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!$ X& Y) q( ~" R
5 r" ~, v8 J& }
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 ]9 Y. J4 r2 A9 ?( G1 u2 r4 P& {

% Y, O& l3 W( Q4 [5 ~- a- cISSUE FOUR:BMO
; w: q& k8 j9 ~" d0 D' c" b; M; l* _, x+ @1 B! T  q; @! t4 x
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
7 @! d( r: x' G2 T
; [2 m) }0 Y, e, E$ q, P  hI really learn so much NEW today...................2 A& }# x; g* V1 n3 m
; Z0 G' {( p/ x+ _* o
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- k! A$ t5 T6 y
所有UPS的良好時間規定,在這邊都不管用。, _9 n8 R; K' y' q2 [
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& K& Q8 I1 v; D5 J7 O& t, O' T剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!, Y- a% A6 _- e) [/ N# H' k
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!9 U3 U+ W  p1 v  F7 ?3 E( s
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! D* L) n# h1 y1 r$ U( n! X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
, r% \5 @: }% }5 I3 @有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
9 y2 D- k* Y4 NDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
( W6 U' [) e5 W4 B
# N5 D# Z' E2 A5 h( Q( r! m最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!9 Z1 N* m1 ]* t/ X
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 ]+ s4 G* {1 D: K) O6 ~
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?1 v, Z1 L9 U4 y1 I1 ^4 a4 {
: N3 s, C; r: H. W$ E+ C
在那時候我瞭解到一件事情$ b9 }, O" s, V$ W5 b# m
就是這邊的郵寄服務是一個nightmare& ^4 S7 m' T% _3 J8 ~/ u- N
這件事情,應該大家都有經驗吧!7 P% q' N) u, F6 V
對我來說,這是在Ft. Mcmurray最不好的經驗了!
6 t$ \6 @7 h8 ~不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 y: N( d; _# `& I
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
) D$ v6 I* ~+ ]  o9 G1 Z所以我還是選擇天天笑的過日子好了! ! n5 J$ t7 E$ m3 j9 ]
8 Z3 A5 i' r" k; q
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
% ^6 M9 {% y9 ?2 \$ Ptake it easy
' |, F5 p" A  I% e) z" Slife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
, d' W, p* d3 M  ELast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) d+ ]; m4 D5 U' R$ n, {% c0 _0 w
! G, p. g! r( B9 X' ^7 B: I/ D
, E4 z/ h, z/ I7 i) h3 \: _
以速度慢 逐渐被淘汰 -效率低 9 X% y- R) P0 `" B1 ~7 c: M

4 `6 @" N/ O  {0 k9 ~6 E+ X  ~) M& g" u! Y. p3 h% o, U  P
4 g! ~# b& S$ A' Z; q

+ R, m# q6 }# w" l: d  N0 s$ S* i) H, @* _$ c1 z/ P% i( F

  a% `  q! I9 v) _2 O% M1 k0 @想我们的敬爱想-我们的敬爱的敬礼!
+ a8 M1 v) H8 u8 K4 A9 u5 ]1 v* p7 v" ?6 }
搬场公司-成立最早的优质的上海搬场服务商
+ s4 |1 w0 y: N9 x2 ^服装批发-上海919服装批发基地
- r% x  R7 M, f# X% }张力仪-专业生产张力仪
7 P* q* D( n- C- v' K* m" g服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing$ X6 x# r' L9 I1 z7 n2 S9 @/ r

3 M0 T, L' n* l8 i$ j不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-10-30 17:47 , Processed in 0.272042 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表