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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"- P& }; ]; r, ^/ d0 w- N: V6 o) Q' ^

4 g0 g* f+ |# ^& n0 nIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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/ U9 k( x  [6 d$ @; ZOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......0 N  I1 m& a) M1 x
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ U2 ?' V1 F% c
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.  }# V( ]6 S& A, F, W: q7 Y
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ISSUE THREE:UPS# _$ X: x5 h% V: o5 S3 K) j
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 v5 r' t: i' A- [$ R1 h2 f

& Q0 N3 c: H5 aTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:1 z1 G+ w* @) r5 A% y2 n3 Z5 a

  t( _* x% y8 o) ~7 [at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* Q& x( @9 L4 H0 O& N+ {& H; R

  X# o' `1 `( U9 f/ yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& _( D# x/ _1 [+ n4 B, e, k  @

4 J& H+ ]1 G2 n! H- h! J- nISSUE FOUR:BMO
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9 t! d3 m6 }) F3 R' NBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!6 c5 q  h0 Z* ^6 D: d6 R
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I really learn so much NEW today...................
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- j3 s( a' X$ m- c) b% RHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 g/ ?) R8 }' I7 a: o& t
所有UPS的良好時間規定,在這邊都不管用。8 P7 f( Z& g# b, H% R4 G" b" \, z' c
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)4 W& A3 l* y0 _, O  L: C
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  _! {5 }+ `7 w  v) }
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 B/ ?" Z: ?0 N6 y% ]( E* N再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ z& x! v4 Z1 z$ E% L5 K
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
4 W+ q( k: I+ ?有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 F0 s% \+ U( ^" F! r# }- d2 l
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
, H5 B% P! }- _! o0 D8 z' b(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& R8 J/ v4 J' n再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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8 X* P' M! \, ?- U0 R; t在那時候我瞭解到一件事情- ]& Q! b9 A4 t* g- W1 n9 T
就是這邊的郵寄服務是一個nightmare* F) H9 k; J/ s3 Q2 ]2 M
這件事情,應該大家都有經驗吧!
+ `: I+ ~* x5 K$ t" K! b" d對我來說,這是在Ft. Mcmurray最不好的經驗了!
( L( P3 _4 P& X8 L+ p不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
8 F# k$ G1 w+ U8 Y( m日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。$ R# }- }. ?. R$ D
所以我還是選擇天天笑的過日子好了! . S2 V; R% o& w, [

9 f% b8 [' P, L/ c1 g" [但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- C& E0 {% A' Z, Stake it easy8 k0 Z0 l6 H- _% [. L
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& B0 V( {! \2 Q1 J
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了- ?# \3 h; U2 j1 {0 ?- y. F
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以速度慢 逐渐被淘汰 -效率低
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1 g, R4 r# g* D1 A. T4 p. y想我们的敬爱想-我们的敬爱的敬礼!
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/ U+ U" f% l8 l2 R搬场公司-成立最早的优质的上海搬场服务商& h: O( K& [' \$ r& |+ O
服装批发-上海919服装批发基地
6 ]4 G. C  [0 h! B: x张力仪-专业生产张力仪
7 r: n0 @, v! q' t$ N  o2 r服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing9 u/ t3 h% ]/ [% @! B

5 b/ G- S. q+ W/ r- P2 @( Q不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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