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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"( {0 R3 r' b; |# g9 ?7 @9 I
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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9 Z$ J# d- A( I% p& y0 o& _OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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2 V, n) P- N! h+ Q7 Z, PIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 j7 l8 `  w% M) A4 A4 `

& p# Z3 N' M; \Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  g6 B6 n; Y4 O) K1 R
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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9 e2 R' d) P9 _' xISSUE THREE:UPS
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3 }* ^* I7 x* Q5 d- eTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.* H8 m" R9 W7 U  S) }, \

' R( C; }( @; U) E* L( w5 KLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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  g% t/ I, m/ S2 o. ?TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 ?/ Y4 f( n8 G' M

& m' W7 j2 `; w" H. Nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.- M7 t3 i& T+ d& Q
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ISSUE FOUR:BMO% g% r9 }' S6 I, w* D
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!1 m+ O; T+ r% b% G& z

1 b$ c+ P1 Z5 v3 ~- eI really learn so much NEW today.................../ F/ A; t# V$ e0 _5 J9 K

) I5 X5 k2 \' J5 P- r- MHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 ~# J' Q; f4 _+ S* M; N
所有UPS的良好時間規定,在這邊都不管用。" C; ?0 G. ?5 A# \/ u* l
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
7 P& D' k/ |9 [' W' y) `! b剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& O0 @" a. K6 o# K0 s) x$ M6 f
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# K' d- X4 o5 x, u- ^
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator( A2 ?* w% w) X# r' R& q
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* j# o  V) T: x" y5 V# c% y# m
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- U( j0 g1 w$ d4 g0 ]9 x2 G
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, J1 t* W; p, D0 l' X9 g
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
0 g5 ]+ K& E% ~3 H9 d(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 t9 W7 {& _$ r2 R0 A1 H2 r
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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  B4 R) A' B0 i' l  h6 D在那時候我瞭解到一件事情
9 u5 J* ]( q6 C+ s$ p' g  `就是這邊的郵寄服務是一個nightmare+ A7 j- C. j4 N5 O/ k9 O$ u3 L
這件事情,應該大家都有經驗吧!8 E# |: n( l# l4 ~
對我來說,這是在Ft. Mcmurray最不好的經驗了!
8 t2 i* U% H! U7 ^' K0 t4 p不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. r! r3 K5 |' F  O3 ]( M. ?日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
! l' [+ i) g$ O+ ^% l1 m! T所以我還是選擇天天笑的過日子好了! # a3 y# F- ~" V; L; q* `5 ?

& `* Y8 ~) O+ l3 k% N- }5 o. }" ^但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
# t) M. s& r# y5 z1 ~) L6 B! J9 itake it easy# v8 j: O: R6 J/ E+ ?! Z
life is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.; {& l% O5 }3 K' Z; M! |- i# {
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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3 k8 m9 s* k0 l7 y以速度慢 逐渐被淘汰 -效率低
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' L& V' G5 }; Q0 ^  x, A# q想我们的敬爱想-我们的敬爱的敬礼!
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% B3 Z$ P2 n8 d( Q; H搬场公司-成立最早的优质的上海搬场服务商0 E6 p$ {! F# w; E9 h
服装批发-上海919服装批发基地
' C2 ~' J) U* r4 f张力仪-专业生产张力仪
9 D9 W3 {; m; f% b! f服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing/ `3 w7 @# \0 D1 z

) D1 A/ z: p& z% [* J不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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