爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3130|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
4 {$ |+ ?% @9 r3 y9 h% O3 o1 Q4 P# T
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
( g$ G$ G! `) d5 j: o
( X8 W& t$ w8 M- ~7 S5 ^4 O9 ]OK,,,,,,,,,,,,,,,,,,,,WAIT....................
" q1 ]4 U/ V0 h0 w5 o2 n  z
1 E+ M2 w6 m2 g7 D" \( F! |ISSUE TWO:FIDO.......) f$ q. l, j( Y, O

  [$ E  I  `9 g" t7 |7 N! d! lIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: g: V  T0 X! E" z8 c0 n

0 R1 I: M0 u* n/ b% A/ p% hStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.) F+ ~, o/ G( \3 v2 w5 J9 P+ ]* j
3 j- y! P7 n6 [) f6 N. ]  ~4 M4 r4 e" ~
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
3 e, c  q) L! b3 I3 m! N+ O/ }: ~" i. g& \, z9 G
ISSUE THREE:UPS6 ^2 f" P- z! b9 H1 N% ~% o  q- M
! o; ^8 U: ?8 O9 s
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 y, b- A& S. K& D6 Q# Y5 e  P
. V$ e, G* x0 f9 S
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 e! |" O8 v0 c; K( g. ~
) m( ]$ I0 C- ^: p1 k
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* j) [8 O* M% K: G/ J" P
9 y! J# P7 X7 C4 L9 O' X
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
1 e! H& P' }$ z
. U4 o( ~# H9 @; |at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.7 q0 K0 o7 y7 W9 \: q6 R
/ y" |/ Q. K) t
ISSUE FOUR:BMO3 Y8 k5 q4 I% q  H

5 f) w  d2 U. r7 c$ x9 W& o* YBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 i* [8 ?3 B; x7 J, x0 A- w; Y' d1 x
/ @' T' x( F" `) e3 A- {: @
I really learn so much NEW today...................; t7 x( p9 B5 }( E+ [

7 e7 H$ ?/ P) A2 f3 `HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* x, ~# A- e7 J: P% A* V9 p
所有UPS的良好時間規定,在這邊都不管用。
$ Y$ q$ {+ P+ t6 i2 g因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 R; m& O, X' p2 e7 H
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. w5 ?& a) d9 m$ O
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!; U6 E) m' Q. C( G8 i3 c
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* C4 ~$ _% T; z; H後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# }) k6 i4 d" H& q有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
  Q: o& q7 g; E5 Y* vDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。* Q2 \5 i! e. B; b6 l8 `
7 U( h6 A/ e  o5 e+ T% P
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!* S6 B1 Z  ]- ~2 e
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
) W, S# o/ ^7 a再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
" @2 f7 s8 H/ U  y
7 J6 z$ S9 ?* I) }: _在那時候我瞭解到一件事情
: T, \* q- r2 c- U就是這邊的郵寄服務是一個nightmare; U# U  i' O% h- n8 I" x! ]
這件事情,應該大家都有經驗吧!
, W$ l( ]9 q  J6 v9 A# h! J對我來說,這是在Ft. Mcmurray最不好的經驗了!  j* X3 G/ S( G; D& p; ], |
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!% G  o# X- a3 y2 d9 j6 U
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。: L( \! x' _7 O. x0 r
所以我還是選擇天天笑的過日子好了! / x& p! p8 ~9 R2 Y0 h; J

  }2 D0 J5 [3 q  l但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 I* {1 c% }1 H( V, n- ltake it easy
# R  P1 F' Q& g% W- E8 k7 m/ tlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.0 e: h* ~' D2 M1 K* B
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
) j1 Z5 F' Z- m) T- p$ L# z8 {/ Q
: q( i* y4 G; \2 ~; W
以速度慢 逐渐被淘汰 -效率低 + y1 D- I- n% f! m2 m8 J

6 @- [- o3 j0 W8 D( F1 M9 h- f1 d1 w0 W5 Q2 |
, S/ w6 k$ W7 m# P. E
/ d9 a* Z( c" n* l" U

) A, g4 g' n& B# ^* h- d
3 c5 m; H5 V: t1 p# n" v7 e想我们的敬爱想-我们的敬爱的敬礼!
. g4 L* }3 b6 Q* m- S* w
; c) B. @$ a# Q8 [搬场公司-成立最早的优质的上海搬场服务商
; G( M+ V" D7 C' W服装批发-上海919服装批发基地) a+ {* x* {: u* s
张力仪-专业生产张力仪. j& Z* r) H8 R: o3 u. b
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing# I* f* K* a; \# q4 @6 L- @
, F9 p% a, t: S* h; {! U& A
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-2-15 21:59 , Processed in 0.109022 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表