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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"- F" p4 a) |1 k

1 I& s! G& V2 k9 B2 ]6 mIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................* E1 [5 M% K! O6 I/ N
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ISSUE TWO:FIDO.......9 b5 a  z4 N3 L9 z' k/ y/ a

  H3 B' q; c* t6 S5 U( |' a9 cIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' t3 K4 {; L! S' a
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 l% L7 N' V% y7 r( m6 E
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......  V0 Y& ?) b, k/ n* p7 Z

" i; w2 _7 Q( l4 v4 U0 tTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; i% K/ Q9 C( y  |: `
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!, D1 s  S- _& q  Z
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.: r5 Q+ J! W, A8 o: A$ G
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ISSUE FOUR:BMO
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$ R; t. H6 w# o( gBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: |  }( H! O% F! V! b: f6 e' D
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" N4 Z$ B7 @' U& ~# ]; l  W
所有UPS的良好時間規定,在這邊都不管用。7 B: C. h; W4 o. j
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 }4 r1 j- S, c! H6 O3 B0 x" M剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, B; q' ]5 ~) b  \- L+ i" w% f也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 t* r9 l/ X! `2 E* Z4 V
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% k9 S& S  N* ?; w/ |1 \" O
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 K1 e0 }6 N" I! ^4 r, e
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
3 W7 H+ ]& n( p* WDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 y$ C+ f$ U7 G
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!( {6 w: U% V0 z( e3 ~) k/ P: T
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
6 y2 L: S+ j5 x) l& M$ r1 f再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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% V! h4 \) W/ i9 {在那時候我瞭解到一件事情- I/ Y5 b* A( s( d! I, C$ R! i
就是這邊的郵寄服務是一個nightmare9 V  z% m; o5 ?% a  h7 l
這件事情,應該大家都有經驗吧!" j- X' w" T7 x2 F' q8 d1 v  ?
對我來說,這是在Ft. Mcmurray最不好的經驗了!
! `. M+ K' D; E2 J/ o" U不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 x' @- a# l  C$ @; ^$ P  M
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& B- M1 B+ O$ W  ?
所以我還是選擇天天笑的過日子好了! 4 f+ _0 b. P# J3 ^0 ^* z

0 v. u& Z6 ?5 o" r, e但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
1 \$ r- i* ^5 V8 Htake it easy
, ^( G6 M  N1 a  U8 J" {2 ^life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! o( ^7 K& k0 X5 yLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 2 Q9 l* K) s" t0 K$ e, x# j

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; e( U3 i  e) e3 c想我们的敬爱想-我们的敬爱的敬礼!
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# J: t) R2 i4 [0 p* b搬场公司-成立最早的优质的上海搬场服务商6 `/ Z" o. u! e* M) @1 D8 c3 B
服装批发-上海919服装批发基地
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服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 A- W' L9 x5 l2 ]3 E. Q
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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