Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
# V7 ^5 X2 Z6 F+ @  m+ V/ mthe 2008 Report on Business magazine. Based primarily on employee input, the
5 t9 q/ ^; A. H$ H9 Fsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
. n/ Z' v# I# @% Crepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
/ _* w4 I( o0 k) e. U+ f* T& ^base salary with excellent opportunities for career growth.
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PURPOSE
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( p; J" j0 V$ Y! o/ G6 G0 d/ \Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
3 @0 t  j; {2 P8 Lto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
  \/ N, R& H* G$ jbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
5 {! q) H! \, c/ G4 E* X- ^( ufor the division staff.
• Provides help desk support services for the division.
4 q( F6 B8 U3 Q& W& P• Serves as Microsoft Office application support by assisting internal users in
/ g6 |' \6 a7 I# b. V/ _the use of Microsoft Outlook, Word, Excel and PowerPoint.
1 u- m* s1 l# O' m# R# n• Manages the desktop and asset management lifecycle process to replace and
* H* H9 e, O8 D$ Y# z* R* O, Binstall PCs.
• Performs administration and maintenance of local site servers.
. [, b. v/ G& k/ K9 U• Acts as a point of contact and reports warehouse system issues.
7 E- z( s* Z1 p8 V* @• Assists in implementation and maintenance of warehouse systems, as necessary.
1 @  z5 e) G) e- t! _5 v9 u• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
/ H( w( O2 y: F% U: `and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
2 x# D6 e0 I3 s6 H+ kinstallation of hardware, maintenance of patch cables to standards, and assists
  y% o1 w" q+ B$ kwith component failures.
; v. v3 G! w; v• Performs basic administration of local phone/PBX systems to ensure the
5 ?+ o9 W# o0 b" r9 a1 V  q* pdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
# V5 f, z3 G3 J: H( i- E7 t- v• Maintains hardware and software inventories using company Asset Management
/ Y5 d' h4 O" c1 H+ Msoftware tools.
( i9 |8 P; d9 G7 B• Maintains standard naming conventions.
8 y9 O0 [( c# T5 g• Coordinates with division management to engage contractors for break/fixes of
* y- S/ l' f. i/ }( @( u# xsoftware/hardware and computers, as necessary.
8 C5 t( ]4 T9 o" q/ N8 k' k! n• Provides backup support to other IT professionals.

, Z3 Q& Q! @9 I$ d5 i2 ^PRIMARY INTERACTIONS

( a( A* w. D* c  sDaily interaction with division users, division and head office Information
2 k$ S; Z5 B, n- J4 V: GServices personnel.
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5 ^5 [$ b0 P8 H" DCOMPETENCIES
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• Analytical and troubleshooting skills
, e; T( j' N  i, P9 e8 b) X( u+ P• Team player
2 l- `! P' E0 K, R& J• Good communication skills, both written and oral
0 l  M- u7 Z8 _# s• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- a( T& \' N+ c1 ~. ]5 \• Experience with VPN and Remote Access Dial-Up connections

4 i, B$ k# S% eEDUCATION and/or EXPERIENCE

: {! L) l( Y+ w3 G# q0 s• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
+ X4 I/ J7 u  t0 `Voice/Data, Warehouse Systems, and general knowledge of personal computer
  S0 @, F* G) `- o7 v9 {imaging processes.
$ L! [! T! X" Z( [• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
, B4 O: [$ e' X: b• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
/ k% u; @# ?5 J& Lby an employee to successfully perform the essential functions of this job.
' K. X, M! U0 [5 ^6 [  ?Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
' R9 Y, z4 B* N2 m/ u$ O6 @* pan employee encounters while performing the essential functions of this job.
5 [  m9 V# S1 C2 w/ _) t+ ~8 |8 mReasonable accommodations may be made to enable individuals with disabilities to
& l' q' m5 g" M: Fperform the essential functions.