Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
3 I+ P2 q( X% {# R; R/ R* p0 ^the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
: f6 B# a/ h/ {satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
! p9 c0 g0 i( w- M+ k. S/ ucenters and employs over 1,500 people, approximately 400 sales and customer care
: B6 L. s( y2 l! p. ~. j2 Qrepresentatives and owns over 110 delivery vehicles. To learn more about us
  x' e9 y9 B- ^- k' ?  u2 b, q# uplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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PURPOSE

+ W+ ^/ f. N4 f( ?Provides technical support in the division for computer hardware and software.
$ X2 S9 t, |' B/ kTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

6 l7 }( k2 b% S. C( [9 yESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

5 w; Q. ?; D" c) s% ]• Installs computer hardware, software, peripherals, printers, and fax machines
* N  X3 m9 p; D. ~for the division staff.
• Provides help desk support services for the division.
( ]" M* ^5 j( N% E• Serves as Microsoft Office application support by assisting internal users in
2 w% p& U, y; X* k6 s2 H$ D" cthe use of Microsoft Outlook, Word, Excel and PowerPoint.
- {( P9 J7 F( |$ `  N1 ]1 v+ t) u$ K% h3 I• Manages the desktop and asset management lifecycle process to replace and
" B  ?! l: X6 `install PCs.
• Performs administration and maintenance of local site servers.
* `  j" Q6 j! {) j• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
5 P1 p1 [8 [9 S2 W8 n• Supports and performs tasks related to company IS policies and procedures.
4 r% {& k! [1 H: _( v0 S• Troubleshoots hardware and software problems, provides software diagnostics
( q( m$ ~1 p. l: ?and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
1 ^: y9 x/ T- T0 O5 a/ \7 ndivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
5 \* f* E+ b1 N7 {0 g3 m( J• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
* |# E4 n8 j' S• Coordinates with division management to engage contractors for break/fixes of
2 Y& B1 g$ ]* P3 f, A8 K! Jsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
' q- r3 M- j4 J& m7 b1 aServices personnel.
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# _9 o0 f1 n- n( S7 Q+ V+ SCOMPETENCIES
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3 l, I  X8 e: j$ ?• Analytical and troubleshooting skills
. z! Y! E2 L# |% |8 F( N- |• Team player
# S  I$ }# y0 R$ D• Good communication skills, both written and oral
• Good interpersonal skills
) A8 z: J/ n* |1 P8 b0 M2 }• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
: f1 s" y, ~. |- t• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
, S+ c1 L. |2 c. Y$ {/ T6 ?& _) Cexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
  I. @- L3 o8 P6 t9 S" nVoice/Data, Warehouse Systems, and general knowledge of personal computer
! t4 C* q- P- S- qimaging processes.
/ k( h" Z+ ^. f) A0 `2 h" l3 K• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
+ a- X$ T. H: r/ z3 t" Rby an employee to successfully perform the essential functions of this job.
9 W0 l1 W9 k9 ]) u  Y0 r8 L& vReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

* ^% I1 {* ?! p  U: WWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT

The work environment characteristics described here are representative of those
* n0 R# s; c  yan employee encounters while performing the essential functions of this job.
$ O' ~# S) y, ~& n' i$ ?Reasonable accommodations may be made to enable individuals with disabilities to
. z9 F# v7 k  [8 [/ d0 P# Kperform the essential functions.